local authority
In local authorities ConnectTxt is used in many different departments, here are a few of them:
- housing - to send notification of tradesmen coming to fix problems / reminders of moving in dates
- parks - messages sent in from the public about enviro-crimes, such as fly tipping & graffiti
- internal communications - 2 way communication with staff members
- community service - reminding all the individual members of the team where and when to meet
- community - warning vulnerable citizens about bogus callers
- youth services - helping homeless young people find a bed for the night
In our experience there are a quite a few ways to streamline communication in local authorities, resulting in quick improvements in customer service delivery. Missed appointments cost millions of pounds - simple appointment reminders cost pennies and are proven to work. Timely communication is vital when protecting the vulnerable and low cost txt messaging encourages the public to contact the council to point out problems. Our clients choose ConnectTxt for a number of key reasons:
- unlimited number of contacts can be stored / unlimited numbers of messages can be sent
- messages can be scheduled to arrive hour(s) / day(s) / week(s) before an appointment or at anytime in the future
- contacts can be uploaded from any existing system
- unlimited support - help is only a 3 ring telephone call away
- 2 way messaging - allowing meetings to be canceled & rearranged
- simple to use, clever technology
